Frequently Asked Questions

• What is a login name?

  • A login name is the name you will type each time you log in. Be sure to create a login and password you can easily remember. Your login name (or user name) must be between 4 and 20 alphanumeric characters. It can contain "@" sign and "." (period). Keep your selected login and password in a safe place and do not share them with anyone.

• I forgot my login name. What should I do?

  • Unfortunately, you must re-register. For security purposes, our support staff does not have access to customer login names.

• I forgot my password. What should I do?

  • On the login page, click Forgot Password to answer your password-hint question. Then change your password, and you will be logged in.

• I forgot my password and don't have a password hint. What should I do?

  • Unfortunately, you must re-register.